Freeside – Creation of Tickets in Request Tracker by Billing Events tied to Packages
Objective – To create tickets, using messages templates, in the ticketing system when billing events act upon packages. Create Message Templates These Message templates will be used by the billing event to fill in the body of the ticket created in RT. To create these messages, navigate to Configuration -> Miscellaneous -> Message templates. Click on “Add a new template”. […]
Recent Comments